Description: Knowledge in: * Windows; * Active Directory; * Basic Excel * CNH B required Working Hours * Onsite from 08:00 to 17:00 in Poços de Caldas - Minas Gerais OBS.: Hey! If you don't meet all the job requirements, we still invite you to apply, okay? We will carefully analyze your profile considering all your qualifications What are we looking for? An organized and responsive individual. Your day-to-day responsibilities * Responsible for providing user support remotely or onsite, as well as recording incidents to enable analysis and resolution of tickets, escalating them to resolving teams if necessary; * Tickets related to operating systems, software, hardware, networks and Office Suite, databases, printers and peripherals, in addition to technical requests related to services, security and products; * Provide technical support ensuring high availability and performance of client platforms, and when necessary, guide and train users; * Perform requirement analysis, construction, testing, approval and implementation related to infrastructure; * Perform directory mapping, POP/Exchange email configuration, profile setup, VPN installation, Active Directory, IP configuration; 2511210202471881956