IT Analyst

Description

Job Summary: A professional responsible for providing first-level user support and assistance, performing maintenance, installation, and configuration of systems and equipment. Key Highlights: 1. First-level support and assistance to employees 2. Installation and configuration of operating systems and software 3. Preventive and corrective maintenance of IT equipment User Support and Assistance Provide first-level support to employees in person, by phone, chat, or ticketing system. Record, classify, and track requests and incidents until resolution. Guide users on the proper use of systems, software, and equipment. Maintenance and Installation Perform installation and configuration of operating systems, software packages, and peripheral devices. Support preventive and corrective maintenance of IT equipment (computers, printers, scanners, etc.). Minimum Education: Bachelor's Degree Preferred Qualification: Information Technology, Bachelor's Degree