Customer Service Representative

Description

Job Summary: Serve internal and external customers, negotiate monthly fees, process enrollments, collect payments, and manage daily cash handling. Key Highlights: 1. Customer and visitor service and guidance 2. Financial management of enrollments and payment collection 3. Customer prospecting and database updating Provide in-person, telephone, or online service to internal and external customers, filtering information and routing inquiries to the appropriate departments. Negotiate monthly fee amounts with customers based on the official price list, process student enrollments, collect payments via card or cash while accurately recording them in the system, and deliver daily cash reports to the finance department. * Greet and receive visitors, directing\-them to the appropriate department. * Receive mail and packages. * Answer phone calls, in person, or online promptly and efficiently, conveying requested information or transferring calls to the responsible party. * Conduct customer prospecting. * Update customer records. * Negotiate monthly fee amounts with customers based on the official price list established by management. * Deliver cash reports correctly to the finance department DAILY. * Collect payments via card and/or cash, accurately recording in the system tuition fees, enrollments, re-enrollments, school products, and event-related charges. * Process enrollments for Grupo Fato (from nursery school through pre-university preparation, UNOPAR, civil service exam courses, and others). * Sell merchandise (T-shirts, products, study guides, etc.). * Address in-person or telepresence requests from UNOPAR students. * Attach documents to the system and provide general platform support to students; present UNOPAR’s proposal for resolving overdue accounts. * Distribute teaching materials to students; * Record and relay compliments, criticisms, suggestions, and complaints to the responsible staff member, always responding to inquiries with patience, transparency, and integrity. * Take responsibility for and maintain workplace equipment and environment, ensuring order, cleanliness, and preservation; * Avoid continuous personal cell phone usage during working hours. * Refrain from engaging in topics that may cause personal conflicts in the workplace. * Perform other duties as assigned by superiors.