Customer Service and Process Assistant

Description

Job Summary: Handle customer pre-service, organize processes, request documents, and monitor project and construction progress at a construction company. Key Highlights: 1. Administrative or support position experience 2. Proficiency in task organization and prioritization 3. Ease of use with technology and digital tools Customer Service and Process Assistant \# 1165 We are hiring a Customer Service and Process Assistant to work at a construction company in Aracaju-SE **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM, including break. **Compensation:** R$ 1\.800,00 \+ Transportation Voucher (VT) \+ bonus. (Gross income potential between R$ 3\.000,00 and R$ 6\.000,00\). **Requirements:** **Mandatory:** High school diploma; Prior experience in administrative or support roles; Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Strong verbal and written communication skills; Discretion and confidentiality; Proficiency in task organization and prioritization; Ability to handle pressure and tight deadlines; Proactivity and autonomy; Ease of use with technology and digital tools (Google Calendar, Canvas, Zoom, Trello, etc.). **Desirable:** Technical or undergraduate degree in Engineering, Business Administration, Secretarial Studies, Management, or related fields. **Responsibilities:** Perform in-person and online customer pre-service; Schedule meetings; Organize processes; Request customer documents for contract preparation; Send and request documents from partners; Follow up with partners for solutions or opinions; Monitor project phases and construction approvals; Follow up on planning; Track tasks completed by architects and engineers; Maintain an updated daily and weekly summary of tasks performed; Quote material prices upon technical department request and send quotations to customers; Follow up on payment invoices; Send labor measurement reports received from the engineering department; Issue invoices, send payment requests, and process payments via system. **Minimum Education Level:** High School (Secondary Education) Bonus