Indeed
Community Lead
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
Sobre Nós
Since our inception in 2010, our mission has been to deliver the best real-time work experience. Our goal is to offer spaces where everyone—from freelancers to large enterprises—can feel more motivated, productive, and fulfilled at work. We are committed to quickly adapting to changes in how people work and ensuring flexible spaces for hybrid, remote, or in-person models. WeWork operates over 700 locations worldwide, with a portfolio offering space options for every way of working.
For every way of working, we're here! We are a global team. Together, we will create new experiences and drive impact in the future of work.
About the Role
As a Community Lead I, you will report to the Senior Community Lead and have the opportunity to thrive in a dynamic environment within the Community team, challenging yourself to create an atmosphere that enables networking and delivers experiences beyond expectations, always grounded in excellent relationships and customer delight. As part of your career path, you can grow within the community team with a focus on hospitality, and of course, stay open to other opportunities across different areas at WeWork.
Key Responsibilities:* Foster delight – Create delightful experiences for members and companies to exceed workplace expectations.
* Encourage relationships and foster networking – Develop ways to strengthen relationships with members and companies, cultivating a networking environment within the workplace with a customer-centric approach.
* Support event planning – Organize and execute internal events according to building needs, while overseeing budgets for events and promotional materials;
* Onboarding new clients – Welcome new members and companies, conduct system training, service flow guidance, and perform periodic refresher sessions;
* Partnerships – Identify and suggest local partnerships for member benefits and internal events;
* Data analysis – Analyze key performance indicators related to the area (NPS, Tickets, etc.) to propose improvement actions and monitor execution;
* Problem resolution support – Assist the team and clients in resolving site issues and coordinate with internal departments (billing check, IT, operations, deposits, customizations, additional services, etc.).
Requirements* Prior experience in in-person customer service and satisfaction;
* Previous leadership experience;
* Event experience preferred;
* Negotiation experience preferred;
* Availability to work 8 hours per day in person, Monday through Friday;
* Basic knowledge of Google tools (Gmail, Sheets, etc.);
* We seek communicative, curious, and innovative individuals eager to learn;
Additional Information:* Work location: Belo Horizonte - Sergipe 1440
* Schedule: Monday to Friday, 9:00 AM to 6:00 PM.
* Employment Type: In-person
Benefits:
This is a CLT position eligible for an annual bonus. We offer medical and dental insurance at no cost or co-payment, life insurance, flexible meal and food allowances, childcare assistance, gym partnerships, physical and mental health platforms, language school partnerships, and more.
We are transforming how people relate to work, and we believe diversity is the cornerstone of any transformative movement. We strive to be a place where every individual is welcomed, included, and valued (regardless of background, skin color, gender, political or religious beliefs, sexual orientation, or any differences).
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

648M+M8 Canindé de São Francisco - State of Sergipe, Brazil
Negotiable Salary