Join the Yellow Blood Heroes team! Our purpose is to Make the World a Safer Place, and we won’t stop until we achieve it—we are tireless and think positively. What’s our passion? Caring for everyone—be they customers, the planet, or our employees—because people matter to us. We work so people can live peacefully, both in their physical and digital environments, thereby generating a positive impact on their personal and professional lives. With over 40 years of history, presence in 31 countries, and more than 160,000 employees worldwide, we are one of the world’s leading private security companies, offering Integrated Security Solutions tailored to our clients’ needs. None of our history would be possible without a team of heroes—and that’s why we develop specific programs daily to attract new talent and promote our professionals’ careers through continuous training and internal growth opportunities. Every day, we strive to deliver innovative security based on the market’s most advanced solutions. In Brazil, the Prosegur Group operates across three business lines: Segurpro, Prosegur Cash, and Cipher. Experience an outstanding journey by participating in a 100% digital selection process—we have dedicated teams ensuring quality, security, and humanity at every stage! **Diversity & Inclusion at Prosegur** Each of us sees the world differently. Yet one thing must be common to all: respect. We believe diversity of perspectives and experiences fosters a truly distinctive workplace! The “We Are All Heroes” Program—Diversity and Respect—strengthens and supports our commitment to Respect and Inclusion, while raising awareness and knowledge among all our Heroes. We believe diverse teams drive exceptional results and fuel our innovative culture. Explore this job opportunity at **Segurpro/Cash**, and if you meet the requirements, APPLY NOW. * This position is open to candidates with or without disabilities. If you are a Person with Disability (PWD) who meets the requirements and is interested, join our Yellow Blood Heroes team and become a protagonist in a success story! **KEY RESPONSIBILITIES** This role serves a strategic client of the Company, with the following responsibilities: * Serve as the single point of contact to ensure high-quality customer service delivery for the assigned account; assess service quality and initiate any necessary communication and/or timely corrective actions. * Manage a team of approximately 180 employees distributed across six countries in South America. * Ensure consistency across the entire Owner’s account. * Initiate, coordinate, and assume responsibility for benchmarking and identifying cost-reduction practices across the entire account. * Advise on and implement industry-leading security best practices; collaborate with management to standardize processes and ensure consistent practices and service delivery for the account. * Maintain regular compliance with national legislation and act as the Owner’s liaison for intelligence and incident management. * Hold regular meetings with client representatives for status updates; address any actual or potential issues; provide support during client onboarding; ensure regional compliance with the Owner’s Contract. * Deliver a semi-annual review of guard personnel efficiency and demand management, proposing cost-saving opportunities alongside corresponding risk exposure assessments. * Provide input for corporate initiatives; promptly assist in resolving legal, financial, human resources, and administrative matters. * Track and submit quarterly metrics to the client for business review. Specific metrics must be documented, consolidated per country site, and presented in trend format. **ESSENTIAL REQUIREMENTS FOR APPLICATION** * Bachelor’s degree completed; postgraduate studies preferred. * Experience in corporate security management, people management, leadership, and application of methodologies and processes. * Intermediate proficiency in Microsoft Office Suite. * Fluency in English (ongoing interaction with the client) and Spanish (ongoing interaction with the team). * Willingness to travel. * Residence in São Paulo or easy access to the client’s onsite facility for in-person work. **WORK LOCATION:** SÃO PAULO/SP.