Customer Support

Description

Job Summary: Bomvalor is seeking a proactive and dynamic professional for its Customer Support role, focused on clarifying customer inquiries, registering requests, and optimizing the customer experience on its innovative digital platform. Key Highlights: 1. Integrate the Customer Support team in an innovative digital environment 2. Use blockchain technology to ensure transparency in operations 3. Develop communication and conflict resolution skills **Bomvalor** is looking for a professional to join our **Customer Support** team at the **Bomvalor Marketplace** — a collaborative network connecting buyers, sellers, and auctioneers within an innovative digital environment. Our platform delivers intelligent solutions for asset disposition, offering convenience, security, and freedom, while leveraging **blockchain technology** to guarantee full operational transparency. Responsibilities * Clarify customer inquiries clearly and effectively; * Register complaints, suggestions, and support requests in an organized manner; * Forward requests to the responsible teams; * Inform customers about any relevant changes; * Update and maintain the customer database; * Monitor and optimize the customer experience; * Provide assistance with platform usage; * Populate the platform with new events; * Conduct **proactive and reactive** support via phone calls and online chats. ✅ Qualifications * Basic computer literacy; * Excellent communication, argumentation, and writing skills; * Conflict resolution ability; * Proactivity and dynamism; * Strong interpersonal skills and empathy; * Ability to understand customer needs and empathize with their perspective; * **Preferred:** Experience with customer support platforms. Employment Type: Full-time CLT Salary: R$2\.020,00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance