Junior Content Analyst (@)

Description

We are looking for an analytical, creative, and conversation-experience-passionate individual who wants to contribute to the evolution of chatbots and virtual assistants \- including solutions powered by generative AI. We seek someone who stays updated on market trends and is eager to help build increasingly intelligent, natural, and efficient conversational experiences. **Responsibilities** * Create, review, and optimize conversational content and flows for chatbots and virtual assistants; * Develop and refine phrasings, intents, automated responses, and customer service journeys; * Identify opportunities for continuous improvement in conversational experience; * Design intelligent flows focused on resolution, retention, and customer satisfaction; * Validate content, tests, and bot behaviors prior to deployment; * Monitor performance metrics and KPIs, proposing data-driven improvements; * Support documentation of processes, flows, and conversational best practices; * Support the evolution of conversational assistants using generative AI, including prompt structuring and refinement; * Participate in creating instructions, contexts, and prompting strategies to improve response quality, accuracy, and safety; * Contribute to testing, evaluation, and continuous improvement of experiences based on generative models (LLMs). **Requirements** * Bachelor’s degree completed or in progress in Communication, Marketing, Languages, Advertising, Business Administration, Technology, or related fields; * Experience building conversational flows, chatbots, or digital customer service; * Excellent verbal and written communication skills; **Desirable** * Experience with chatbot platforms and conversational automation; * Knowledge of UX Writing and/or Conversational Design; * Familiarity with conversational performance metrics and optimization; * Analytical mindset to identify improvements in user journeys, content, and overall experience; * Knowledge of CX, human-centered communication, and flow documentation; * Familiarity with generative AI, prompting, and monitoring LLM-based assistants; * Understanding of conversational context and evaluation of AI-generated responses; * Interest in and familiarity with generative AI tools applied to conversational experience.