Job Summary: As a Customer Success Analyst, you will serve as the bridge between the client and the technical team, responsible for understanding client needs, managing day-to-day relationships, and ensuring high-quality deliverables. Key Highlights: 1. Strategic role as a bridge between the client and the technical team 2. Project management and relationship management with a focus on client success 3. Flexibility and autonomy to work Description: Apply quickly via email: Requirements and Qualifications: * Prior experience in Customer Success, Account Management, and/or Project Management (especially within agencies, consulting firms, or digital companies). * Ability to collaborate with technical teams (social media, audiovisual, CRM, paid media, design), understand client needs, and translate them into clear tasks for the execution team. * Analytical, organized, and proactive profile, with attention to detail and a problem-solving focus. * Experience with project management tools (ClickUp, Notion, Jira, or similar). * Excellent communication skills, active listening, and priority management. * Ability to manage the backlog and monitor team capacity. Desirable: * Certifications in agile project methodologies (Scrum, Kanban, etc.). * Familiarity with Revenue Operations (RevOps) methodology and concepts related to digital marketing, demand generation, sales, and customer success. * Advanced/Fluent English and/or Spanish. Responsibilities and Duties: As a Customer Success Analyst , you will be the key contributor to the success of the projects you manage, acting as the bridge between the client and our technical team. You will be responsible for deeply understanding client needs, leading daily relationship management, and simultaneously managing the project to ensure that planning translates into organized, technically sound, and high-quality deliverables. Your mission will be to translate the client’s business objectives into clear operational requirements for the execution team, overseeing every stage of the project—from initial alignment through final delivery. To accomplish this, it is essential that you possess a solid understanding of digital marketing and sales concepts, with an emphasis on demand-generation strategies. Benefits: Meal Voucher, Food Allowance, Remote Work Allowance, Gympass, Health Insurance, Life Insurance, Flexible Working Hours, Educational Partnerships, Laptop for Work, Discount Club, Birthday Day Off, Flexibility and autonomy to work from anywhere (remote work), No Dress Code Work Schedule: Fully remote or hybrid model in São Paulo (once per week), with flexible working hours. Knowledge: Education: Bachelor’s Degree — Social Communication, Digital Marketing, Advertising and Public Relations, Public Relations — Completed Technical Skills: Marketing Automation, CRM, Google Ads, Google Analytics, Google Workspace, HubSpot, Inbound Marketing, Digital Marketing, MarTech, Meta Ads, Agile Methodologies, Paid Media, Monday.com, Notion, RD Station, Revenue Operations (RevOps), Runrun.it, Social Media, Paid Traffic, Trello Behavioral Skills: Adaptability, Self-management, Autonomy, Communication, Active Listening, Flexibility, Emotional Intelligence, Public Speaking, Organization, Proactivity, Relationship Building, Resilience, Problem Solving, Sense of Urgency 2512250202491934588
João Silva
Indeed · HR
João Silva
Indeed · HR
