Job Summary: Responsible for supervising and developing a logistics operations team, ensuring operational flow and delivery of results with a focus on continuous improvement. Key Highlights: 1. Supervise and develop the logistics operations team 2. Ensure operational efficiency and process stability 3. Identify and implement continuous process improvements Department Operations LevelExperienced (Team Lead) LocationBrazil \- São Paulo The Operation teams at Shopee cover the end-to-end operational process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **About the Team:** About Shô At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e-commerce in Brazil — creating positive impact in the lives of millions of people. Work Model Our teams operating in logistics centers work 100% on-site. This ensures the quality of our logistics operations and strengthens our culture of collaboration and agility. Your Mission Responsible for daily supervision of a logistics operations team composed of assistants, associates, analysts, and logistics leaders across scheduled shifts, ensuring that inbound and outbound order flows comply with work instruction procedures. Building a team aligned with the company’s culture and values, developing leadership focused on delivering results, productivity, and operational engagement — targeting cost efficiency while pursuing high quality and execution standards with emphasis on continuous improvement.**Job Description:** Your Day-to-Day Responsibilities: * Supervise the team to ensure strong performance, control, and process organization; * Monitor process indicators, costs, overtime, absenteeism, and turnover, and seek solutions for improvement; * Organize the daily workflow of operators and operational leaders, ensuring execution of basic activities (audits, housekeeping, training, headcount control, etc.); * Provide tools, resources, and development initiatives for your team to ensure operational efficiency and stability of production processes; * Ensure monitoring of all processes through use of indicators and establishment of action plans; * Identify, implement, and monitor process improvement opportunities by analyzing steps, exchanging information with support areas and/or market knowledge; * Disseminate performance indicator results across the entire team; * Ensure standard work execution as defined in operational work instructions; * Engage the operational team in analyzing process indicators and proposing immediate action plans for correction; * Promote team engagement and integration; * Create and validate processes to improve operational efficiency; * Identify root causes of deviations and complex problems, and jointly develop improvements with leadership. **Requirements:** What You Need to Take on This Challenge: * Bachelor’s degree in Engineering, Logistics, or related fields. * Prior experience in people management and logistics operations; * In-depth understanding of the operational business model; * Process management using indicators, involving the team and establishing corrective actions; * Knowledge of tools such as Kaizen, PDCA, and 5S is desirable; * Intermediate Office suite proficiency. Benefits: * Medical and dental insurance, extended to dependents; * Partnerships with Gympass and TotalPass; * Flexible Meal/Voucher Allowance; * Commuter Allowance, Mobility Allowance, or On-site Parking; * Flexible Benefit Plan; * Zenklub; * Discretionary annual bonus tied to performance. JOIN US IN MAKING HISTORY. WHAT MAKES YOU UNIQUE MAKES US BETTER! N\-A40
João Silva
Indeed · HR
João Silva
Indeed · HR
