BILINGUAL OPERATIONS COORDINATOR

Description

Job Summary: Manage and develop supervisor teams, present results to clients in Portuguese/English, and act as a trusted advisor—innovating and leading proactively. Key Highlights: 1. Manage and develop the supervisor team 2. Present results and participate in meetings with clients 3. Act as a trusted advisor and lead proactively If you have previously worked as a Bilingual Operations Coordinator and have sales experience, we want to meet you! Your main responsibilities will be: Manage, develop, and motivate the supervisor team through feedback to ensure adherence to metrics and procedures; Client-facing role responsible for presenting results and attending meetings with clients; Act as a trusted advisor when necessary; Manage conflicts and potential changes, innovate, and lead the team with initiative and proactivity; Monitor reports and KPIs to achieve/maintain/improve operational results; Ensure supervisors adequately lead Expert teams, preserving productivity and strong operational performance; Ensure compliance with metrics and procedures; Participate in meetings with clients; Present results in Portuguese/English; Maintain good relationships with support areas such as Quality, Training, WFM, Access, etc; *Well-being TP: Here, we care for our employees from head to toe, with initiatives focused on physical and mental health, fostering an environment that strengthens the balance between personal and professional life.* *For mental health, we offer psychological support and an exclusive channel for personalized emotional and well-being care, plus awareness campaigns such as Well-being Week and social connection activities—including the Music & Dance Festival and Themed Fridays. For physical health, we promote initiatives like the TP Cup, Gaming Championship, Running Group, and partnerships with gyms, pilates studios, yoga studios, and cultural and leisure partners.*