Description
Job Summary:
A professional to lead the reception team and ensure service excellence, managing operational routines and contributing to departmental results.
Key Highlights:
1. Management of the reception team and ensuring high-level service
2. Coordination of operational routines and resolution of incidents
3. Focus on excellence and attention to detail
**Main Responsibilities:**
* Ensure high-level service and member satisfaction
* Management of the reception team (training, development, and performance monitoring)
* Guarantee compliance with Fasano and LQA standards
* Coordinate operational routines (check\-in, check\-out, reservations, pending items, and internal controls)
* Handle incident resolution and provide shift support to the team
* Contribute to cost control and departmental results
**Requirements:**
* Completed undergraduate degree
* Previous experience as a Full/Senior Receptionist
* Fluent English
* Knowledge of the Opera system
* Experience in people management
**People Management Experience**
We seek a professional with impeccable conduct, a service-oriented mindset, attention to detail, and a focus on excellence.
* Work schedule: 5x2
On-site work
Job type: Permanent CLT
Compensation: R$6\.000,00 \- R$6\.800,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Company mobile phone
* Partnerships and commercial discounts
* Free parking
* Profit sharing
* Life insurance
* Transportation allowance
Work location: On-site