Welcome! We are looking for a creative person who enjoys communicating and sharing knowledge, with an analytical and solution-oriented mindset, as you will be responsible for Operational Training for Initial and Continued Formation. You will work at our company on a product within the industrial gases sector and associated technologies, contributing to the training of teams engaged in operations essential to the industry. You will join an environment that values safety, efficiency, and continuous development, helping ensure every employee is prepared and aligned with the company’s excellence standards. If this resonates with you and you seek growth, join our training team! * **Work model – On-site.** **Responsibilities and duties** * Deliver training – Initial Formation, Continued Formation, and Transfers; * Correctly request access credentials and perform tests – according to the responsibilities of each service island; escalate to relevant departments in case of failure or system reset; * Guide employees to complete Mandatory Courses during the training period – in case of error, failure, or reset, escalate to responsible departments; * Record attendance/absence in the system; * Complete the Daily Log / Electronic Checklist; * Send reports to Operations and other departments, updating information such as classroom attendance/absence, grades, etc.; * Conduct post-training follow-up for operators, customized per client; * Observe/immerse in operations to understand processes and identify improvement opportunities; * Provide feedback and monitor performance in the classroom; * Monitor trainee dismissals during training due to operational issues (TO) or low performance; * Open service tickets (infrastructure, etc.) to ensure classroom functionality for trainees; * Update training materials and lesson plans for minor corrections (processes/procedures); * Track delivery results at 30/60/90 days using available tools; * Develop action plans/improvement strategies for delivered cohorts, to be executed within 30/60/90 days after delivery; * Attend meetings with Operations and other departments whenever requested; * Participate in audio sessions, training, and calibration sessions for capacity building and development; * Prepare and participate in Results Presentation meetings; * Ensure your continuous development through course enrollment, operational immersion, and tool-based learning; * Support administrative activities within the Staff team. **Requirements and qualifications** * Currently pursuing or holding a Bachelor’s degree – preferred; * Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel); * Proactivity; * Creativity; * Dynamism and agility; * Strong verbal and written communication skills; * Analytical mindset; * Organizational skills; * Interpersonal relationship skills; * Easy access to the Santana Unit; **Additional information** **Salary** R$ 2\.000,00 **Working hours** Full availability **Work schedule** 200 hours/month | 6x1 – Sundays off **Work location**: R. Voluntários da Pátria, 300 \- Santana, São Paulo \- SP, 02010\-000 **Driven by AI. Connected by people.** Atento has long been a benchmark in the BPO sector. Now, we’re taking it further—leading the Business Transformation Outsourcing (BTO) movement, a new way to transform customer experience. We do this by combining **consulting, artificial intelligence, people empowerment, and operational excellence.** **Our strength lies in our people.** Passionate specialists capable of making technology simple, effective, and truly impactful. If you identify with this purpose, value empathy, and believe technology should serve people, join us! Here, you’ll be part of transformative experiences that build connections and deliver real results. **Also explore our other Career Portals:** Atento Portal – for customer service positions (chat, voice, email, etc.); Atento Digital Portal – for digital marketing and social media roles; Atento TI Portal – for technology professionals; Atento PAP Portal – for door-to-door sales/supervisor roles; Interfile Portal – for back-office and process management solutions; PcD Portal – exclusively for persons with disabilities. Tip: Keep your profile always updated and complete, and try to finish one application before starting another—agreed?
João Silva
Indeed · HR
João Silva
Indeed · HR
