Job Summary: Responsible for delivering and managing customer service and technical support via phone, chat, or WhatsApp, providing guidance and resolving issues with courtesy and personalization. Key Highlights: 1. Collaborative and dynamic environment 2. Genuine growth opportunities 3. Multiskill customer support (voice and chat) **Have you ever considered working in a collaborative, dynamic environment with genuine growth opportunities starting from month three?** **If yes, then TP is the right place for you!** **Your responsibilities will include:** Delivering and managing customer service and technical support for product customers via phone, chat, or WhatsApp; providing general and technical guidance as well as information regarding service requests. You will provide support for app-based products and deliver engaged, courteous, and respectful service—emphasizing personalization, excellence, quality, and customer satisfaction—while maintaining a consistent customer-first attitude: guiding, assisting, supporting, and resolving customer issues and/or questions through multiskill channels (voice and chat). **Salary:** R$ 1\.623,50 **Working Hours:** 1:40 PM to 8:00 PM **Schedule:** 6 days on / 1 day off – rotating days off (6h20 daily shift) **Location:** ÁGUA BRANCA (Barra Funda) – São Paulo/SP **What are we looking for in you?** * Strong verbal and written communication skills in Portuguese * Analytical mindset with focus on brand-specific technical support * Prior experience in multiskill technical support preferred (a plus) **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: advance to your next step in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal voucher and food voucher. * Fuel voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – caring for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities depending on your progress in the screening. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
