SUPPORT ANALYST I (TEMPORARY)

Description

Job Summary: We are seeking a Support Analyst I to provide technical support, perform equipment maintenance, and assist users, with an emphasis on resolving issues and advancing in technology. Key Highlights: 1. IT Support role with a focus on problem resolution 2. Opportunity to grow in the technology field 3. Technical support and user assistance in a corporate environment **Position: Support Analyst I** We are looking for an **IT Support** professional to provide technical support, perform equipment maintenance, and assist users in a corporate environment. If you enjoy solving problems, have strong communication skills, and wish to advance in the technology field, this may be the ideal opportunity. **Work Location:** Historic Center of São Paulo, São Paulo \- SP **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM (subject to change based on client needs) **Employment Type:** TEMPORARY **Duration:** 04/08/2026 to 05/07/2026 (vacation coverage) **Salary:** R$ 2\.400,00 **Benefits** * **Meal Allowance:** R$ 30.00 per day. * **Life Insurance** * **Health Plan** * **Dental Plan** * **SESC Membership** * **GoGood Well-being Platform** **Main Responsibilities** * Provide support, installation, and configuration of **IT equipment**. * Diagnose and resolve **technical incidents**. * Install and support **Windows 7/8/10/11**. * Install and configure **Office Suite, Office 365, Outlook, Teams, and OneDrive**. * Install approved software (antivirus, PDF readers, and plugins). * Assist with **network infrastructure** (cabling, crimping, and physical switch installation). * Log, track, and resolve service tickets in the ticketing system. * Create and update **procedures and knowledge base**. **Requirements** * **Education:** * High school diploma with a **technical course in IT**, or * Bachelor's degree in **Information Technology** (in progress or completed). * **Experience:** * Minimum of **1 year in IT support**. **Desirable Knowledge** * Maintenance and configuration of **Microsoft Windows environments**. * **Active Directory**. * **Office 365 and Office Suite**. * **Computer networks (TCP/IP, wireless, and security)**. * **Hardware maintenance**. * Basic knowledge of **Linux**. * Technical English for reading. * Certifications such as **ITIL v4** or **MCSA** are advantages. **Behavioral Competencies** * Strong **oral and written communication**. * Organization and attention to detail. * Ability to **analyze and solve problems**. Minimum Education Level: Bachelor's Degree