Field Support Analyst

Description

Job Summary: Professional to provide technical support and customer service in the bars and restaurants sector, performing maintenance, training, and implementation of new services. Key Highlights: 1. On-site and remote technical support 2. Customer service focus and problem resolution 3. Opportunity to onboard new clients and safeguard company assets Description: * Experience in the bars and restaurants sector, sales, customer service, or technical support. * Own motorcycle and valid Class A driver's license. * Reside in São Paulo; * Currently enrolled in a Technical or Higher Education program; * Owner's mindset; * Problem-solving skills; * Proactive attitude; * Empathy; * Ensure execution of operational processes; * Onboard new clients; * Provide full on-site and remote support to the entire client portfolio; * Perform preventive and corrective maintenance; * Conduct technical visits; * Deliver training sessions; * Report customer suggestions and complaints; * Understand all operational stages of the products; * Report incidents to the immediate supervisor. * Perform equipment setup; * Conduct on-site and remote onboarding of new clients; * Safeguard company assets; * Enter client data into company-provided tools; * Provide user support via email, WhatsApp, and phone; * Prepare technical visit reports 251225020249627357