Platform Operations Analyst

Description

We are looking for a **Platform Operations Analyst** responsible for supporting iGaming platform operations, ensuring operational stability, campaign monitoring, feature tracking, and support for strategic business routines.This role will work closely with global teams, providers, Product, CRM, CS \& Risk, and Operations teams, acting in an analytical and collaborative way to ensure a seamless and efficient user experience.We are looking for someone organized, analytical, proactive, and comfortable working in fast\-paced and performance\-driven environments. **Key Responsibilities** * Monitor platform operations and ensure the proper execution of campaigns, promotions, and platform functionalities. * Support the operational execution of casino, sportsbook, and other platform products. * Follow up on operational incidents, identifying impacts and supporting resolution processes with responsible teams. * Work closely with Product, CRM, and CS \& Risk teams to align operational improvements and action plans. * Conduct operational analysis and monitor platform performance indicators. * Validate configurations, content, and operational flows before launches and activations. * Ensure alignment between local operations and global teams. * Support the documentation of processes, operational workflows, and best practices. * Monitor platform behavior and identify opportunities to improve user experience. * Support operational testing and post\-release validations alongside Product and Technology teams. * Ensure adherence to internal policies, compliance standards, and iGaming regulations. * Advanced or fluent English is mandatory for communication with global stakeholders. **Must Have** * Previous experience in operations, platform management, product operations, or related areas within iGaming, technology, or digital environments. * Analytical, organized, and problem\-solving mindset. * Experience with operational routines and KPI/performance monitoring. * Ability to work cross\-functionally with different teams and stakeholders. * Knowledge of digital platforms, online operations, and user experience. * Advanced or fluent English for daily communication with global teams. * Strong communication skills, sense of urgency, and prioritization abilities. * Availability to work onsite in São Paulo/SP. **Nice to Have** * Previous experience with online casino and sportsbook operations. * Knowledge of user journeys within iGaming platforms. * Experience with CRM platforms, back\-office systems, or operational tools. * Experience working in global companies or fast\-growing environments. * Basic knowledge of operational metrics and data analysis. * Familiarity with Brazilian betting regulations. **What You Will Find Here** * PJ contract model * Partial or full reimbursement for health insurance expenses * Dental insurance for you and your dependents * 20\-day contract recess period * No dress code * Birthday Day Off during your birthday month * Snacks, coffee, and tea available to make your workday lighter * An innovative and global iGaming environment Job Type: Full\-time Pay: R$20,000\.00 \- R$30,000\.00 per hour Work Location: In person