Residential Claims Analyst (Re I)

Description

Job Summary: Residential Claims Analyst responsible for customer service and support, claim information analysis and correction, inventory and process control, and identification of contractual issues. Key Highlights: 1. Experience in residential claim analysis 2. Direct customer service and support 3. Analysis and continuous process improvement Description: * Completed undergraduate degree; * Experience in residential claim analysis; * Basic knowledge of Microsoft Office suite; * Availability to work in a hybrid model (3 days in the office and 2 days remote). * Provide customer service and support under supervision (by specialists and managers) to meet customer expectations, complying with contractual terms and deadlines, and processing claim approvals or denials while considering each product's specificities and target audience; * Correct or supplement claim registration data for analysis based on system queries or direct contact with customers and service providers; * Manage claim inventory, track pending document requests, update reserves, and perform administrative closures within established deadlines to ensure continuous process monitoring, including sending correspondence to customers and system updates; * Identify potential insurance contract issues or errors and notify relevant departments (technical, legal, and commercial) to facilitate claim resolution and continuously improve the quality of products offered to our customers; * Monitor service providers' progress on claims to ensure adherence to contractual deadlines, maintain systematic tracking, keep customers updated in the system, address questions regarding loss assessment, safeguard our right to indemnification, and properly manage salvaged items—thereby preventing failures in accordance with general and specific policy conditions; * Engage or release service providers to conduct inspections/expert assessments to verify damages/losses, updating the system accordingly; * Conduct inspections to assess damages/losses, supporting other analysts in the department and continuously improving service quality for our customers when required. 2512100202181911540