Junior Network Support Analyst

Description

Job Summary: We seek to transform talent into results and creativity into practice within a collaborative, flexible, integrated, and people-focused work environment, with an emphasis on technical and operational IT support. Key Highlights: 1. Support data center and IT systems operations 2. Provide technical and operational support 3. Handle service requests and provide remote user support At Vivo Vita, we have one passion: transforming the lives of our employees so their work experience is truly unique! We aim to transform talent into results, creativity into practice, and expectations into reality — all within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with cutting-edge technology and training to enhance both their technical and behavioral skills. Come digitize your DNA with us!! **Responsibilities and Duties** * Support data center and IT systems operations, network services, and critical business processes and procedures to ensure successful delivery of products and services to customers; * Provide technical and operational support; * Monitor and track using monitoring tools; * Telecom-related services (Data); * Handle service requests and provide remote user support; * Support Cisco switches and routers. **Requirements and Qualifications** * Completed or ongoing Bachelor's degree in Technology or related fields; * Solid foundation in networking. * Cisco CCNA (Cisco Certified Network Associate) certification is desirable; * ITIL Foundation: for best practices in technical support and service management. * Strong communication and customer service skills. * Ability to work under pressure. * Organizational and time management skills. * Logical reasoning and problem-solving ability. * Teamwork and proactivity. **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Medical and dental assistance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve is steep. We are **Vivo Vita**, the service and solutions integrator of the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes Connectivity, Mobility, Collaboration, Video, Automation, Datacenter, and Virtualization solutions, as well as advanced services, Consulting, and Managed Services to ensure availability across the most complex technological environments; Join Vivo Vita!