B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: The professional will perform FTTH and FTTA network installations and repairs, carrying out maintenance and upgrades for residential customers. Key Highlights: 1. Performing installation and repair services for network technology. 2. Repairing/correcting service failures and verifying access feasibility. 3. Participating in training sessions and meetings for professional development. We are Alloha Fibra, the largest independent company and the third-largest FTTH (Fiber to Home) optical fiber provider in Brazil. We operate a fiber-optic network spanning over 110,000 kilometers and serve more than 1.6 million customers. With nine integrated commercial brands, we are present from north to south across the country and were the fastest-growing fixed broadband provider in Brazil in 2022\. Our team comprises over 4,000 employees, all united by the same purpose: connecting people, ideas, and businesses while promoting digital and social inclusion throughout Brazil—and bound together by shared values. We’d love to meet you! \#whatshappeningonourfiber \#fiberteam **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing FTTH and FTTA network installation and repair services for residential customers; * Repairing/correcting service failures, including issues related to slow speed, WiFi, no connectivity, intermittent connection, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying access feasibility when the commercial team is uncertain whether our network coverage extends to a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work-at-heights) certifications; * Intermediate-level Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the mission to **connect people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is currently the largest independent optical fiber group in the country. This achievement is made possible by our team of 5,000 professionals who consistently pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, committed to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative, responsible environment focused on people and business sustainability. For more information, visit https://alloha.com/