Indeed
Technical Assistant - São Paulo
VP, Customer Service Engineering
Department: Customer Service Engineering - SP Interior
Work Location: Brigadeiro Galvão/SP
To deliver a better customer experience with our services, we have the Customer Service Engineering team. The Engineering team’s mission is to explore new technologies, plan the telecommunications network, and drive technological expansion of our products and network. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity.
**Responsibilities and Duties**
* The Technical Assistant is responsible for supporting call center and field operations and contributes to departmental process flow by monitoring and managing operational KPIs.
* Analyze backlogs for installations, repairs, other services, and track KPIs.
* Manage repair and installation workloads, coordinating with field teams to meet agreed SLAs.
* Support supervision activities by reporting daily situations/issues.
* Contribute to resolving area-specific issues through exception requests coordinated with interfacing departments.
* Provide support to operations and field teams.
**Requirements and Qualifications**
* Completed High School education
* Proficiency in Excel
**Additional Information**
Here’s what we offer\* you:
At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits, but also flexible ones.
* Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories: Gym, Meal Voucher (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance;
* Corporate mobile phone. Yes—a brand-new smartphone for you!
* Unlimited voice and data plan! Yes—unlimited! With Brazil’s best mobile network, now even faster with Vivo’s 5G!
* An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps;
* Eligibility for annual Bonus or Profit Sharing Program (PPR);
* Plan your future through our Private Pension Plan;
* Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses;
* Work in an environment that respects your personality, personal style, individuality—and where you can be authentically yourself. \#VemdeVocê
* Work remotely up to two days per week. \#Mobility
* Enjoy flexible working hours;
* Take an extra day off (Day Off) to celebrate your birthday;
* Join one of the largest corporate volunteer programs to transform the world;
* Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses.
* Accelerate your career through our Internal Recruitment Program—in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira
* Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and much more!
* All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade
\#VemPraVivo
We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, securely and reliably—all backed by Vivo’s unmatched quality.
To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking innovative and collaborative ways of working. We actively foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement.
At Vivo, culture is the force that transforms strategy into action. We’re driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—turning purpose into impact through technology and its infinite possibilities.
**To embody this essence, we seek people who live our 5 Passions**—behaviors reflecting who we are and how we make a difference:
* **"The customer’s time is now"**: Act immediately on what matters most to the customer.
* **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections.
* **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery.
* **"It can be simpler"**: Get straight to the point, solve with the right people, and simplify the path.
* **"Results are mine"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact.
We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage that mirrors the society we live in. We run a robust internal program anchored in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+—ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences.
We believe the path to delivering the best experience to our customers begins with providing an outstanding experience for our employees.
**\#VemPraVivo**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
Negotiable Salary