POL FOR - Patient Services Assistant

Description

Job Summary: The patient services assistant in a hospital setting plays a fundamental role in organizing, enhancing efficiency, and humanizing healthcare services, with direct contact with patients. Key Highlights: 1. Assist and guide patients and their companions 2. Provide support in forwarding requests and scheduling appointments 3. Assist in resolving administrative and financial pending matters The **patient services assistant** plays a fundamental role in the hospital environment, essential for organizing, improving efficiency, and humanizing healthcare services. Responsibilities range from administrative tasks to direct patient interaction, directly impacting service quality. **Salary:** R$ 1\.683,20 **Work Schedule:** 220 hours (Monday to Friday) **Work Mode:** On-site **Responsibilities and Duties** * Assist and guide patients and their companions through in-person and telephone communication, aiming to clarify doubts regarding provided services and necessary procedures for accessing healthcare. * Register patient registration information using healthcare administrative systems, ensuring data organization and accuracy for subsequent processes. * Provide support in forwarding requests and scheduling appointments using institutional tools, ensuring patients receive required assistance efficiently and within established deadlines. * Assist in resolving administrative and financial pending matters through interactions with responsible teams and control systems, aiming to expedite process regularization without compromising continuity of care. * Record and monitor patient and companion feedback using satisfaction survey tools and internal reports, identifying areas for service improvement and ensuring user expectations are met. * Support communication of important information to patients, such as guidance on user rights and availability of unit service information, promoting transparency and engagement in the care process. * Collaborate with the administrative team in controlling and updating documents and records via electronic and physical tools, ensuring information integrity and compliance with institutional norms and regulations. * Perform duties inherent to the position. **Requirements and Qualifications** * Completed high school education; * Basic Office software proficiency; * Prior experience in this role. **Additional Information** * Incentive bonus; * Meal allowance; * Day Off. The **IMED** is a non-profit social organization promoting public health. The Institute is committed to community well-being and excellence in managing hospital units. Since 2013, we have combined cutting-edge technology, professional appreciation, and a humanized approach to deliver high-quality services under Brazil's Unified Health System (SUS). Our focus on planning, rational resource use, and commitment to sustainability ensures quality care for the population in an environment of growth and collaboration. The Institute spares no effort to improve its work environment, solely aiming to provide high-quality services to those who depend on them. Motivated employees contribute to a high-performance environment: they produce more, interact better, become more passionate about their work, improve organizational performance, and consequently elevate customer satisfaction. Currently, we manage the **Trindade State Hospital** (Hetrin), the **Central-North Goiás State Hospital** (HCN) in Uruaçu, the **Formosa State Hospital** (HEF), the **Northeast Region State Polyclinics – Posse**, and the **Entorno Region State Polyclinics – Formosa**, all in Goiás, and the **Brasilândia Municipal Hospital** (HMB) in São Paulo.