SENIOR LEVEL 1 SUPPORT ANALYST I (12x36 NIGHT SHIFT)

Description

Job Summary: We are seeking a Senior Level 1 Support Analyst I with an analytical mindset to resolve issues and grow within a team that values innovation, collaboration, and professional development. Key Highlights: 1. Incident handling and queue monitoring 2. Remote and on-site technical support 3. Interaction with internal teams and follow-up with users **\#SOMOSVISOTECHERS is growing, and we have a new challenge waiting for you!** We are looking for a **SENIOR LEVEL 1 SUPPORT ANALYST I (12x36 NIGHT SHIFT)** to further strengthen our operations in **Brasília/DF**. ✨ If you enjoy solving problems, possess an analytical mindset, are hands-on, and wish to grow alongside a team that genuinely values innovation, collaboration, and professional development, this opportunity may be for you. **Who are we?** At Visotech, we transform technology into results. With over 20 years of experience, we develop innovative solutions that help companies grow and innovate. We believe people make the difference. **Join our team. Become a VISOTECHER!** **Your challenges will include:** * Handling incidents (opening, processing, and closing). * Monitoring queues and meeting SLAs. * Providing remote technical support and, when necessary, on-site support. * Validating critical systems. * Performing basic operational routines. * Interacting with internal teams (Level 2, Infrastructure, and Systems). * Following up with users. **Work model and schedule:** * **On-site – SHN Brasília/DF** **\- 12x36 shift \- from 7:00 PM to 7:00 AM (NIGHT SHIFT)** **Diversity matters (a lot)!** At **Visotech**, everyone is welcome! We value every story, every journey, and every identity. Respect, inclusion, and collaboration are our core pillars. **If you want more than just a job—and seek a place to grow, learn, and be yourself—this is where you belong.** Submit your resume and build the future with us!