Receptionist - Ceilândia

Description

Job Summary: The professional will be responsible for customer service, appointment scheduling, requesting health insurance authorizations, and operating systems for dental diagnostic procedures. Key Highlights: 1. Focus on high-quality customer service and excellence in examinations. 2. Proactivity, empathy, and emotional intelligence. 3. Clear communication and organization. **Fenelon is a company specialized in dental imaging diagnostics, with emphasis on radiographic and tomographic examinations. From its inception, Fenelon’s foundations have been high-quality customer service, excellence in examinations, and great dedication to achieving its vision of transforming the radiology market in the Federal District (DF). Today, Fenelon operates 25 units across the entire DF, making it the largest dental imaging diagnostics organization in the DF and a major reference in the sector.** **YOUR TYPICAL WORKDAY** * Customer service (in-person, phone, and WhatsApp); * Appointment scheduling; * Requesting authorizations from health insurance providers; * Operating the system: patient registration, data entry, scheduling, and submission of patient claim forms; * Collecting payments from private patients. **REQUIREMENTS AND QUALIFICATIONS** * Prior experience preferred; * Basic computer skills; * Proficiency in Microsoft Office suite; * Completed high school education; * Preferred: Basic knowledge of radiology. **WHAT WE EXPECT FROM YOU** * Emotional intelligence when interacting with operators, supervisors, customers, and other departments (remaining composed in situations outside your routine); * Empathy; * Proactivity; * Communication skills; * Flexibility; * Creativity; * Interpersonal skills; * Problem-solving ability; * Ability to communicate clearly; * Organizational skills. **ADDITIONAL INFORMATION** * **Gross Salary: BRL 1.621,00 + attendance-based bonus** * **Work Schedule**: 44 hours/week, Monday to Friday from 09:00 to 19:00, and Saturdays from 08:30 to 12:30 * **Location**: Brasília - DF * **Benefits**: + Attendance bonus; + Meal allowance or food voucher; + Transportation voucher (loaded onto card); + Health insurance; + SESC partnership; + Pharmacy partnership; + University partnerships; + Wellhub (Gympass); + Starbem (online consultations and therapy). **We Are All Fenelon!**