NOC Operator (Network Operations Center)

Description

Job Summary: Customer service and technical support professional focused on network monitoring and rapid resolution of connectivity issues. Key Highlights: 1. Strong verbal and written communication skills for customer service. 2. Quick identification and resolution of technical issues. 3. Experience with network monitoring and tools such as Zabbix/PRTG. Customer service, telemarketing operator, network monitoring, simultaneous handling of WhatsApp \- phone call \- email. Profile with strong verbal and written communication skills, quick problem identification and resolution, proactivity, and a strong sense of responsibility. **Desired Experience:** * Prior experience in network and data link monitoring; * Hands-on experience with monitoring tools (e.g., Zabbix and PRTG); * Basic knowledge of router, switch, and telecom equipment configurations; * Experience in customer service and incident ticket opening/handling; * Equipment testing (ONU); * Knowledge of log analysis and diagnosis of connectivity failures; * And other related activities. **Requirements:** High school diploma; undergraduate studies preferred; Customer service experience; IT and Microsoft Office training preferred. **Work Schedule**: 12x36\.