Support Analyst

Description

Job Summary: An IT professional responsible for resolving hardware, software, and network issues to ensure the efficiency of information systems at Hospital Santa Marta. Key Highlights: 1. Specialized technical support in hospital environments 2. IT infrastructure maintenance and configuration 3. Active Directory and email management **Description and Responsibilities:** **Schedule:** Business hours **Level:** Professional **Employment Type:** Permanent – CLT Summary: Resolve issues related to hardware, devices, software, and networks to ensure that all information systems at Hospital Santa Marta operate efficiently and without interruption. * Provide technical support to users, logging, tracking, and resolving tickets via ITSM tools, escalating to Level 3 when necessary. * Perform installation, configuration, and maintenance of computers, printers, operating systems (Windows), and corporate software (Office, web browsers, and internal systems). * Monitor environments and infrastructure using dashboards, sensors, and server room alerts, analyzing diagnostics and acting preventively. * Carry out network-related tasks: structured cabling, crimping, rack assembly, identification and resolution of faults. * Provide support for networks, peripherals, portable devices, telephony, CCTV, and auditorium environments (audio and video). * Perform basic hardware maintenance and create desktop, notebook, and server images using cloning tools. * Administer user and group accounts in Active Directory and email accounts in Exchange. * Guide and train users on the use of systems and IT resources. * Monitor backup routines and perform data restoration (restore) when necessary. **Requirements:*** Bachelor’s degree completed. Field of study: Computer Networks Technology, Information Technology, Information Systems, or related areas. * Technical Competencies: 1. Microsoft Windows operating system; 2. Computer assembly and configuration; 3. Microsoft Office suite; 4. Structured cabling; 5. Hardware maintenance; 6. Telephony; 7. CCTV **Benefits:** Medical Assistance, Disclosed during Interview, Dental Plan, Cafeteria, Uniform, Transportation Allowance