Job Summary: We are seeking an IT support professional to resolve incidents and ensure user satisfaction, driving innovation and customer respect. Key Highlights: 1. Vibrant culture, with innovation driven by relentless curiosity 2. Freedom to explore skills and collaborate with brilliant minds 3. Opportunity to transform the future of technology At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are passionate about creating disruptive technological solutions, constantly seek challenges that push the boundaries of what is possible, and believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, send us your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Respond to and log service requests via channels such as email, Microsoft Teams, and ticketing tools; * Monitor service requests, ensuring adherence to deadlines and communication with users; * Classify, prioritize, and route requests according to business criticality and impact; * Escalate requests to higher support levels when necessary, ensuring continuity of service; * Stay updated on the technologies, systems, and solutions used by the company; * Identify opportunities to improve support processes, proposing solutions and optimizations; * Provide technical support to users, ensuring incident resolution and service satisfaction. **Requirements and Qualifications** **Required Qualifications:** * Completed or ongoing undergraduate degree in Information Technology; * Prior experience in IT support or technical user support. **Desired Qualifications:** * Availability for on-site work in the Asa Norte region of Brasília/DF, under a 5x2 schedule. **Additional Information** Want to see all our open positions? Visit our page: Hitss \- Join Our Team https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic equity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
