Technical Support Analyst - Ferista

Description

Job Summary: A professional providing on-site technical and NOC support, with experience in telephone and remote support, working on contracts as required. Key Highlights: 1. On-site Level 2 technical support for contracts 2. On-site NOC support for contracts 3. Experience in telephone and remote support ✅ Job Requirements: * Experience in telephone and remote support; * Completed bachelor's degree. ✅ Job Description: * Provide on-site Level 2 technical support for contracts as needed; * Provide on-site NOC support for contracts as needed ✅ Required Certifications (Mandatory): * ITIL V3 Foundation or higher. * MD\-101 or 102 * HDT DAST ✅ Benefits: * Meal Allowance or Food Voucher; * Health insurance; * Dental insurance; * Gympass; * Half-day off on birthday; * SESC. ✅ Working Hours: * 8 hours per day, with availability to work on a 12x36 shift schedule when necessary. ✅ Location: Federal District