IT SUPPORT TECHNICIAN

Description

Job Summary: An IT professional to support employees, install and configure software, diagnose and resolve hardware and software issues, and manage IT equipment. Key Highlights: 1. Proactively resolve technical issues 2. Perform preventive and corrective maintenance on computers and networks 3. Manage and control IT equipment **Description and Responsibilities:** **Working Hours:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM **Experience Level:** Professional **Employment Type:** Full-time – CLT * Support employees by identifying and understanding their technical difficulties and applying necessary corrective measures. * Install and configure software according to operational requirements. * Diagnose and resolve software- and hardware-related issues, proactively preventing recurring failures. * Configure new computers, ensuring installation of essential operating systems and applications whenever required. * Perform preventive and corrective maintenance on computers and networks, maintaining full technological system functionality. * Manage IT equipment inventory, tracking usage, stock levels, and maintenance status. * Execute periodic backups (daily, weekly, and monthly) of systems and files to ensure data integrity and recoverability. * Provide technical support for integrated management applications and systems, facilitating efficient use of available tools. * Implement network security procedures, including access control, device usage restrictions, and password management. * Monitor and maintain technological devices (telephony, television, printers, network cabling, etc.), ensuring proper operation. * Maintain, format, and perform preventive maintenance on computers to ensure uninterrupted business operations. * Control and organize the inventory of IT materials and equipment, ensuring proper conservation and timely replenishment as needed. * Install and configure technological equipment to meet company requirements. **Requirements:** * Completed Technical Education in IT, or ongoing undergraduate degree in Information Technology or related fields. * Up to 6 months of relevant experience is desirable. * Proficiency in Microsoft Office Suite, monitoring systems, and IT tools. **Benefits:** Meal allowance, Transportation allowance