Quality Administrative Assistant

Description

Job Summary: The professional will be responsible for administrative routines, property approval, photo scheduling, and contacting customers, real estate agents, and managers, as well as handling ombudsman duties and managing requests. Key Highlights: 1. Administrative routine experience and customer service 2. Strong verbal and written communication skills 3. Ability to handle multiple tasks simultaneously Description: * Completed high school (a bachelor's degree in progress or completed in Administration, Quality, or related fields is preferred); * Prior experience with administrative routines and customer service; * Strong verbal and written communication skills; * Organizational skills, focus on deadlines, and attention to detail; * Ability to handle multiple tasks and activities simultaneously; * Basic knowledge of email, spreadsheets, and administrative systems. * Perform property approvals by contacting owners to collect and validate information; * Schedule photo sessions, organizing and managing photographers' calendars; * Maintain direct contact with customers, real estate agents, and managers, managing the client portfolio; * Monitor real estate agent payment campaigns, ensuring alignment and organization of information; * Handle ombudsman duties, registering, tracking, and routing requests; * Respond to inquiries and requests received via social media and Reclame Aqui; * Manage a high volume of requests, including: * Approving an average of 20 properties per day; * Making up to 3 contact attempts per property for approval; * Handling approximately 30 email requests daily. 2512210202551931789