Level 1 Technical Support Representative

Description

Job Summary: We are seeking an Initial Support Representative to ensure customer satisfaction and optimize system usage, with a focus on communication and proactivity. Key Highlights: 1. Provide post-sales technical and functional support 2. Multi-channel customer service: WhatsApp, phone, and email 3. Conduct training sessions and document solutions We are looking for an Initial Support Representative to join our team and ensure customer satisfaction following the implementation of our systems. The ideal candidate must possess strong communication skills, be proactive, and willing to assist customers in resolving issues and optimizing system usage. **Responsibilities:** * Provide technical and functional support to customers after system sale. * Support software and app users via WhatsApp, phone, and email, * Track and resolve customer requests and issues. * Conduct training and provide guidance on system usage. * Collaborate with the development team to report and track system improvements. * Document procedures and solutions for recurring issues. * Assist in developing support and training materials. **Requirements:** * Help desk experience (Mandatory) * Prior experience in technical support or customer service, preferably with software systems. * Strong verbal and written communication skills. * Ability to quickly and effectively resolve problems. * Proactivity and willingness to learn. * The ideal candidate must have exceptional communication skills, be proactive, and adopt a friendly approach, as they will be the customer’s first point of contact with our company. Employment Type: Full-time, CLT Permanent Contract Employment Type: CLT Permanent Contract Compensation: R$2.200,00 - R$2.950,38 per month Benefits: * Medical insurance * Dental insurance * Transportation allowance Work Location: On-site