Receptionist

Description

Job Summary: Operational professional responsible for patient care, appointment and examination scheduling, lead management, and health insurance form completion, with autonomy and proactivity. Key Highlights: 1. Comprehensive patient care in clinics and hospitals 2. Autonomous management of appointments and leads 3. Collaboration to continuously improve service **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour lunch break **Level:** Operational **Employment Type:** Permanent – CLT **Your Responsibilities** * Receive patients in person, by phone, email, and WhatsApp. * Register and update patient data in the Amigo system. * Schedule, confirm, reschedule, and cancel appointments and examinations. * Manage leads and contacts within the system. * Complete health insurance forms and, when necessary, contact health insurers to request authorizations for examinations and procedures. * Monitor patient entry and exit from consultation rooms, supporting medical and technical teams. * Organize and maintain up-to-date reception agendas, documents, and information. **Main Challenges:** * Quickly assume routine responsibilities with autonomy * Balance in-person service with digital lead management. * How You Will Interact and Make an Impact * Collaborate with internal teams to facilitate interdepartmental communication and improve administrative processes. * Contribute to continuous improvement of customer service by identifying optimization opportunities. * Promote a positive company image by ensuring visitors have a welcoming and professional experience. **Requirements:** **Essential Requirements** * Completed high school education. * Ability to communicate clearly and concisely. **Technical Competencies** * Prior mandatory experience in reception roles at clinics, medical offices, or hospitals. * Experience completing health insurance forms * Basic computer skills (Microsoft Office suite) * Clinical management systems — specifically Amigo (scheduling) **Behavioral Competencies** * Proactive attitude and excellent customer orientation. * Strong organizational and time management skills. * Effective interpersonal communication, both verbal and written, in person and via phone/messaging apps * Teamwork and adaptability to dynamic environments. * Courtesy: receiving patients and visitors with friendliness, respect, and professionalism. * Empathy: sensitivity toward patients and their moments of anxiety or vulnerability * Proactivity * Maturity and resilience under pressure. **Preferred Qualifications** * Experience with CRM tools and online service platforms. * Additional training in customer service, reception, or secretarial studies. * Ability to handle multiple tasks simultaneously in high-demand environments. **Benefits:** Meal allowance, Transportation allowance