Monitoring Coordinator

Description

**Description and Responsibilities:** **Working Hours:** 8:00 AM to 6:00 PM **Level:** Supervision/Coordination **Employment Type:** Permanent – CLT **JOB MISSION** Ensure efficient operation of the monitoring center by supervising the camera monitoring and response team, guaranteeing service quality, operational security, and rapid incident resolution. **MAIN RESPONSIBILITIES** * Supervise the camera monitoring and customer service team; * Ensure all camera and alarm systems operate correctly; * Monitor images and identify potential risks or non-conformities; * Detect and record security incidents, taking immediate action when necessary; * Coordinate rapid incident responses, ensuring personnel and asset safety; * Guarantee compliance with security protocols and internal standards; * Produce periodic incident reports and security performance indicators; * Train and qualify the team on security procedures, surveillance, and incident response; * Coordinate customer service, ensuring prompt and efficient responses; * Prepare incident reports, performance indicators, and KPIs for the monitoring center; * Propose improvements to monitoring center processes and workflows; * Oversee maintenance of electronic security equipment; * Monitor power center operations, tracking basic operational indicators, failure alerts, or outages; * Coordinate immediate actions during critical power situations in collaboration with technical teams (differentiator); * Integrate security monitoring with power center operations when required, ensuring operational continuity; * Ensure compliance with internal and regulatory standards related to security and service **Requirements:** **EDUCATION** Bachelor’s degree completed, preferably in Administration, Security Management, Safety Engineering, or related fields. **EXPERIENCE** Minimum 3–5 years of experience in electronic monitoring and customer service; Team management experience. **EDUCATION** Bachelor’s degree completed, preferably in Administration, Security Management, Safety Engineering, or related fields. **EXPERIENCE** Minimum 3–5 years of experience in electronic monitoring and customer service; Team management experience. **Benefits:** Transportation allowance