POL FOR - Patient Services Assistant

Description

Job Summary: The Patient Services Assistant plays a fundamental role in the hospital environment, essential for organizing, enhancing efficiency, and humanizing healthcare services, with direct contact with patients. Key Highlights: 1. Patient and companion reception and guidance 2. Support in routing requests and scheduling appointments 3. Collaboration with administrative staff and document control The **Patient Services Assistant** plays a fundamental role in the hospital environment, essential for organizing, enhancing efficiency, and humanizing healthcare services. Responsibilities range from administrative tasks to direct patient interaction, directly impacting service quality. **Salary:** R$ 1\.683,20 **Work Schedule:** 220 hours (Mon\-Fri) **Work Mode:** On-site **Responsibilities and Duties** * Receive and guide patients and companions through in-person and telephone communication, clarifying doubts regarding provided services and necessary procedures for accessing healthcare services. * Register patient registration information using healthcare administrative systems to ensure data organization and accuracy for subsequent processes. * Provide support in routing requests and scheduling appointments using institutional tools, ensuring patients receive required assistance efficiently and within established deadlines. * Assist in resolving administrative and financial pending matters through interactions with responsible teams and control systems, aiming to regularize processes promptly without compromising continuity of care. * Record and monitor patient and companion feedback using satisfaction survey tools and internal reports to identify areas for service improvement and ensure user expectations are met. * Support communication of important information to patients, such as guidance on user rights and availability of unit service information, promoting transparency and engagement in the care process. * Collaborate with administrative staff in controlling and updating documents and records using electronic and physical tools, ensuring information integrity and compliance with institutional norms and regulations. * Perform duties inherent to the position. **Requirements and Qualifications** * Completed high school education; * Basic Office software proficiency; * Prior experience in this role. **Additional Information** * Incentive bonus; * Meal allowance; * Day Off. The **IMED** is a non-profit social organization promoting public health. The Institute is committed to community well-being and excellence in hospital unit management. Since 2013, we have combined cutting-edge technology, professional appreciation, and a humanized approach to deliver high-quality services under the SUS (Unified Health System). Our focus on planning, rational resource use, and commitment to sustainability ensures quality care for the population within an environment of growth and collaboration. The Institute spares no effort to improve its work environment solely to provide high-quality services to those who depend on them. Motivated employees contribute to a high-performance environment: they produce more, interact better, become more passionate about their work, improve organizational performance, and consequently elevate customer satisfaction. Currently, we manage the **Trindade State Hospital** (Hetrin), the **Central-North Goiano State Hospital** (HCN) in Uruaçu, the **Formosa State Hospital** (HEF), the **Northeast Regional State Polyclinics – Posse**, and the **Entorno Region Polyclinic – Formosa**, both in Goiás, and the **Brasilândia Municipal Hospital** (HMB) in São Paulo.