Telephone Operator

Description

Job Summary: We are seeking a communicative and empathetic Telephone Operator to work in our call center, responsible for providing information and expediting requests from patients and customers. Key Highlights: 1. Opportunity for professional growth in a healthcare environment 2. Continuous professional training and development 3. Dynamic work environment focused on communication and organization **POSITION:** **Telephone Operator** **WORK SCHEDULE:** **6 hours/day \- Afternoon shift** **SALARY:** R$1\.621,00 \+ R$150,00 (Bonus) **BENEFITS:** R$ 25.00/day Meal Allowance \+ Transportation Voucher (VT) \+ Health Insurance with co-payment (after 6 months) \+ Birthday Day Off (after 1 year of employment) \+ University partnership agreements **JOB DESCRIPTION:** We seek a professional with excellent communication skills and empathy to join our call center. The Telephone Operator will be responsible for answering calls from patients, companions, and other customers, providing accurate information and expediting requests. **REQUIRED EDUCATION:** Completed High School. **TECHNICAL REQUIREMENTS:** * Basic knowledge of Microsoft Office suite; * Fast typing skills; * Familiarity with telephone customer service; * Strong verbal and written communication skills. **PREFERRED QUALIFICATIONS:** * Experience in telephone customer service; * Experience in public-facing customer service. **BEHAVIORAL REQUIREMENTS:** * Agility and efficiency; * Commitment, initiative, and dynamism; * Effective communication; * Empathy and courtesy in customer service; * Attention to detail and concentration; * Ability to handle multiple tasks simultaneously; * Organizational skills; * Attendance and punctuality; * Teamwork; **RESPONSIBILITIES:** * Answer telephone calls and WhatsApp messages using established scripts and protocols; * Register patients in the system, ensuring accuracy and data security; * Schedule appointments, exams, and procedures according to demand; * Provide information about services, operating hours, and other customer inquiries; * Transfer calls to respective departments when necessary; * Record and relay messages to healthcare professionals; * Confirm appointments and inform patients about exam preparation requirements; * Log maintenance requests and request cleaning services when needed; * Maintain workplace organization and ensure high-quality customer service. **WHAT WE OFFER:** * Opportunity for professional growth in a healthcare environment; * Continuous professional training and development. **If you are a communicative, organized professional seeking a dynamic work environment, join our team!** We value diversity and inclusion. People with Disabilities are encouraged to apply. Employment Type: Permanent CLT Compensation: R$1\.621,00 per month Benefits: * Medical insurance * Commercial partnerships and discounts * Meal allowance * Transportation voucher Selection Question(s): * Do you have fast typing skills? * Do you have basic computer literacy and knowledge of the Microsoft Office suite? Experience: * Public-facing customer service (Preferred) Work Location: On-site