Store Supervisor

Description

Job Summary: Manage store operations, customer service, and team leadership to ensure quality standards and achievement of targets in a welcoming environment with growth opportunities. Key Highlights: 1. Cheerful, welcoming environment with opportunities for development 2. Focus on diversity, respect, and teamwork 3. Career path and online learning platform **\#JOINCAEDU** For **50 years**, we have operated in the **fashion retail** sector with the purpose of **sharing our best to dress happier stories**. We are present in **São Paulo, Rio Grande do Sul, Goiás, Distrito Federal, and Minas Gerais**, with over **100 stores** and a passionate team. At **Caedu**, we believe in an environment that is **cheerful, welcoming, and full of professional development and growth opportunities**. We value **diversity**, **respect**, **ownership mindset**, and **teamwork**, because we know that **together we are stronger**. If you want to join a purpose-driven company with solid values and room to grow, **join Caedu!** **Responsibilities and Duties** **What will your activities be?** **Store Operations Supervision:** Monitor and ensure execution of processes related to store organization, product display, restocking, tidying, inventory management, distribution, supervision, fitting room service, and sales area operations—guaranteeing compliance with internal procedures, checklists, and company-established standards. **Management of Financial Products and Services:** Oversee card transactions and customer data quality, monitoring and training the team on procedures for referral, acquisition, customer service, and document analysis—ensuring correct issuance and validation of customer enrollment agreements. **Customer Service Excellence:** Ensure customer service is delivered with friendliness and efficiency, guiding and training the team to maintain the Caedu quality standard across all interactions. **Cashier Supervision and Financial Controls:** Guarantee proper organization, closing, and reconciliation of cash registers; secure armored vehicle deliveries and cash handling; ensure accurate entry of information into internal systems. **Merchandise Management:** Monitor receipt and verification of merchandise, preventing discrepancies and prioritizing product restocking according to sales-area guidelines. **Performance and Target Monitoring:** Track store performance indicators and real-time results, analyzing sales, financial products, and inventory levels. Identify opportunities and implement operational adjustments—in partnership with the store manager—to achieve targets. **Report Control and Analysis:** Prepare and monitor daily reports on sales, income statements (DRE), financial products, targets, and inventory—analyzing data and reporting outcomes to the store manager, ensuring data integrity and preventing inconsistencies. **Market and Competitive Analysis:** Observe competitor actions—including campaigns, window displays, and pricing—and report improvement opportunities to the store manager. **Team Development and Management:** Keep the team trained, motivated, and aligned with Caedu values through regular meetings, training sessions, and continuous coaching. Support leader development via action plans, feedback, and performance tracking—driving both individual and collective growth. **Requirements and Qualifications** **You must definitely have:** * Currently pursuing a bachelor’s degree in Business Administration or related fields. * Experience in a leadership or supervisory role within the fashion retail segment. * Knowledge of retail sales operations and financial products. * Intermediate Microsoft Office proficiency. **Additional Information** **What do we offer?** Medical Assistance Dental Assistance Transportation Allowance Variable Compensation (per policy) Birthday Day Off Caedu Product Discount Educational Partnerships SESC Membership Pharmacy Partnership Gympass Telemedicine Better Maternity Program – Support throughout the most special period in our mothers’ lives. Personal Guidance Program Career Path Online Learning Platform **For 50 years, we have transformed fashion retail with style, quality, and accessibility.** We operate in São Paulo, Rio Grande do Sul, Goiás, Distrito Federal, and Minas Gerais, with 100 physical stores and an e-commerce platform serving the entire country. Here, you’ll find a cheerful, welcoming environment filled with opportunities to grow and develop professionally. If you seek challenges, value ethics and respect, possess an ownership mindset, and believe that together we are stronger, **join Caedu!**