✅ Job Requirements: * Experience in telephone support and remote assistance; * Bachelor's degree completed. ✅ Job Description: * On-site technical support at N2 level for contracts where required; * On-site NOC support for contracts where required. ✅ Required Certifications (Mandatory): * ITIL V3 Foundation or higher. * MD\-101 or 102 * HDT DAST ✅ Benefits: * Meal or food allowance; * Health insurance; * Dental insurance; * Gympass; * 1/2 Day off \- Birthday; * SESC. ✅ Work Schedule: * 8 hours per day, with availability to work 12x36 shifts when necessary. ✅ Location: Federal District