Concierge Agent

Description

Job Summary: Professional responsible for access control, security monitoring, and safeguarding the condominium's assets, acting with courtesy and attentiveness. Key Highlights: 1. Access control and security monitoring. 2. Polite service to residents and visitors. 3. Safeguarding the condominium's security and assets. **POSITION:** Concierge Agent **WORK LOCATION:** Condominium in Lago Sul (SMDB) **WORK SCHEDULE:** 12x36 shift pattern **SALARY:** R$ 1\.621,00 \+ R$155,00 (Bonus) **BENEFITS:** VA R$30.00/day \+ VT \+ Health insurance with co-payment (after 6 months) \+ Birthday Day Off (after 1 year of employment) **NUMBER OF POSITIONS:** 1 \+ Talent Pool **TECHNICAL REQUIREMENTS:** **Education:** * Completed High School; **Knowledge:** * Basic computer skills; **Desirable:** * Experience as a Concierge Agent in condominiums or companies; * Experience in customer service; * Security guard training course (not mandatory, but an advantage). **BEHAVIORAL REQUIREMENTS:** * Strong interpersonal communication (written and oral), clear, concise, and courteous; * Initiative, punctuality, and responsibility; * Ethical, professional, and confident demeanor; * Problem-solving ability; * Attention and willingness to make quick, calm decisions in urgent situations; * Patience; * Courtesy; * Organization. **KEY RESPONSIBILITIES:** * Control entry of people and vehicles into the condominium, verifying identification and authorization; * Prohibit unauthorized individuals from entering; * Monitor security cameras and conduct periodic patrols in common areas; * Remain vigilant across all environments: common areas, private units, and parking areas; * Provide courteous and efficient service to residents and visitors, addressing inquiries and recording incidents; * Safeguard the condominium's assets and report any anomalies; * Immediately report any incident, accident, or abnormal situation detected during the shift; * Receive and forward mail and packages; * Maintain an organized workstation and properly care for work equipment and assets; * Prepare incident reports and maintain records in incident logs; * Manage entry and exit of service providers; * Assist in organizing condominium events and meetings; * Maintain professional confidentiality regarding condominium matters and daily operational activities, except when reporting criminal acts. And other duties pertinent to the position. Employment Type: Permanent CLT Contract Compensation: R$1\.621,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Selection Question(s): * Do you have basic computer skills and familiarity with Microsoft Office? Education: * Completed High School (Mandatory) License/Certification: * Security Guard Training Course (not mandatory, but preferred) Work Location: On-site