Level 1 Technical Support Representative

Description

Job Summary: A professional responsible for supporting software and app users by analyzing and resolving issues, as well as providing assistance, guidance, and training to customers. Key Highlights: 1. Providing software and app user support via phone, chat, and email 2. Analyzing and resolving complex errors 3. Assisting, guiding, and training customers Main Responsibilities: Supporting software and app users via phone, chat, and email on complex matters requiring analysis and development of specific responses. Analyzing potential errors reported during support interactions, identifying and guiding users toward requested solutions, and escalating identified errors for correction. Assisting, guiding, and training customers. Employment Type: Full-time, CLT Permanent Contract Compensation: R$2.473,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food allowance * Transportation allowance Education: * Completed High School (Preferred) Experience: * Help desk (Mandatory) Work Location: On-site