Senior Network and IT Support Analyst

Description

Job Summary: We are seeking a Senior Network and IT Support Analyst for first-level support, focusing on network and infrastructure operations and maintenance. Key Highlights: 1. First-level technical support ticket handling 2. Support for corporate hardware and software 3. Assistance with initial configuration of network equipment **Position: Network and IT Support Analyst – Senior Level Location:** Cariacica\-ES On-site **Employment Type:** CLT **Completed Bachelor's Degree in Networking or related Information Technology fields** **Job Description** We are looking for a Senior Network and IT Support Analyst to provide first-level support, assisting with the operation and maintenance of client network environments and infrastructure. This professional will be responsible for handling support tickets, performing initial diagnostics of connectivity issues, providing basic user support, resolving issues with devices such as desktops and printers—all under the guidance of more experienced technical staff. We seek someone with a solid foundation in networking, IT equipment maintenance, service desk support, interest in technology, and a strong desire to learn and grow within the infrastructure field. **Key Responsibilities** * Handling first-level technical support tickets (incidents and service requests). * Basic user and wired/Wi\-Fi/VPN/network folder/printer/telephony environment support. * User hardware support (laptops, desktops, peripherals, and videoconferencing solutions). * Support and assistance for corporate software (Microsoft 365 and business applications). * Identification and initial diagnosis of connectivity and equipment functionality issues. * Execution of basic tests (ping, traceroute, IP verification, etc.). * Assistance with initial configuration of network equipment (switches, routers, and access points). * Installation and maintenance of Windows operating systems. * Monitoring internet links and opening tickets with service providers. * Updating documentation and support records. * Basic environment monitoring using tools such as Zabbix or similar. **Technical Requirements** * Basic TCP/IP networking knowledge (IP addressing, gateway, DNS, DHCP). * Understanding of LAN, Wi\-Fi, and internet access operations. * Knowledge of Windows operating systems. * Familiarity with remote access tools and command-line interfaces (e.g., Command Prompt, PuTTY). * Customer service skills. * Windows machine formatting and hardware knowledge. * Desired: introductory knowledge of switches and routers. **Preferred Qualifications** * Ongoing technical or undergraduate studies in Networking, IT, or related fields. * Basic knowledge of VLANs and manageable network devices. * Understanding of permissions and shared folders. * Familiarity with firewalls (e.g., simple access rule configuration). * Prior experience in technical support or service desk roles. * Knowledge of monitoring tools. **Behavioral Profile** * Eagerness to learn and develop expertise in networking. * Strong communication skills and ability to interact effectively with users. * Organizational skills and responsibility in handling support tickets. * Proactivity and technical growth orientation. * Ability to work collaboratively in a team. **What We Offer** * A learning-conducive environment and opportunities for technical development. * Direct interaction with experienced professionals. * Gradual involvement in infrastructure projects. * Encouragement for training and certifications. * Career growth path in networking and security. Compensation: starting from R$3\.800,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Work Location: On-site