Job Summary: The Monitoring Internship at Aiko supports the oversight of systems and services, identifying alerts and directing requests, with an emphasis on practical learning and technical development in a collaborative environment. Key Highlights: 1. Practical learning and technical development 2. Dynamic and collaborative environment 3. Focus on system monitoring and initial support Aiko is a technology company distinguished by its practical approach to developing solutions aimed at efficiency, security, and sustainability in large-scale operations. Specialized in developing monitoring systems for fleet management, fuel supply management, and safety features—such as fatigue detection cameras—we continuously strive to drive digital transformation in a robust and effective manner. We have an outstanding team composed of professionals from diverse fields, all united by the shared mission of leading technological evolution. At Aiko, we believe in a collaborative and innovative approach, eagerly welcoming new talents who share our vision and wish to join us on this journey toward the future. Ready to join us? The Monitoring Internship aims to support the monitoring of systems and services, contributing to alert identification, information organization, and appropriate request routing—all under team supervision and guidance. This position emphasizes practical learning, technical development, and strengthening of behavioral competencies within a dynamic and collaborative environment. **What you’ll do at Aiko:** * Support system monitoring by observing alerts generated by tools, performing initial logging and routing according to instructions and the defined responsibility matrix; * Assist in real-time performance monitoring of systems, identifying anomalous behavior and notifying the responsible team; * Support the preparation and updating of periodic monitoring reports, contributing to information organization and consolidation; * Provide initial support for simple customer requests, guided by the team, logging tickets and forwarding them to responsible departments when necessary; * Support customer communication in specific situations, following defined workflows, channels, and severity levels. **Essential Skills:** * Currently enrolled in Information Technology, Electronics, Telecommunications, or related fields. * Strong communication skills and empathy for interacting with customers and team members; * Proficiency in verbal and written communication; * Attention to detail; * Availability to work 30 hours per week. **And the benefits?** ***Allowances:*** * Meal/food allowance paid via iFood; * Mobility allowance paid via iFood; * Furniture allowance; * Referral bonus (amount per referred colleague); * Life insurance. ***Health and Well-being:*** * Wellhub; * Birthday day off; * Avus partnership; * Starbem partnership; * Hit Holistic Therapies; * Pet plan (reimbursement); * SINDINFOR discounts. ***Continuous Growth and Development:*** * Habla Aiko (weekly Spanish course); * Online learning platforms offering courses across diverse topics; * Feedback-oriented culture; * Cultural and/or technical mentoring during the first month. ***Collaborative and Relaxed Atmosphere:*** * Team celebrations throughout the year; * A collaborative and readily available team for any exchange you need; * On-site dining area; * Teas and coffee (on-site); * Common area (on-site).