ADMINISTRATIVE OPERATIONS SUPERVISOR

Description

We are made of people who believe in the transformative power of education—creative, determined individuals who love to learn. Professionals who see challenges as opportunities to innovate, generate ideas and solutions, and drive knowledge forward. All this within an environment where differences meet, dialogue, and collaborate as a team—an inclusive, plural, and dynamic environment where people are motivated to develop, evolve, prosper, and achieve their goals. If your eyes light up at new challenges and you want to be part of a transforming culture in a company that never stops growing, join Bernoulli! **Responsibilities and Duties** * Manage and monitor operational performance indicators (KPIs), dashboards, and management reports for customer service operations. * Monitor results, analyze deviations, and support defining action plans and continuous improvement initiatives. * Map, standardize, and document operational processes to ensure efficiency and compliance. * Implement and sustain new processes, including training, communication, and post-implementation follow-up. * Supervise the quality and governance of customer, product, and benefits registrations, ensuring data integrity. * Functionally administer the Microsoft CRM system, including user support, configuration, reporting, and tracking systemic improvements. * Consolidate management reports and support leadership in performance review meetings, goal-setting sessions, and operational controls. * Manage and monitor the dispatch of prospecting and event materials, ensuring deadlines, traceability, and cross-departmental alignment. * Lead and develop the team by distributing tasks, monitoring deliverables, providing feedback, and standardizing routines. * Interface with internal departments, IT, partners, and suppliers to align processes, systems, and operational support. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Engineering, Management Processes, Information Systems, or related fields. * Experience in indicator (KPI) management, data analysis, and building managerial dashboards. * Proficiency in tools such as Advanced Excel, Power BI, and Microsoft CRM. * Analytical profile, results-oriented, organized, and capable of prioritizing tasks. * Preferred qualifications: courses or certifications in Power BI, Advanced Excel, BPM/BPMN, Process Management, Microsoft Dynamics CRM, and continuous improvement methodologies. **Additional Information** Health insurance Dental insurance Life insurance Meal and food allowance on the same card Breakfast or afternoon snack at physical locations Transportation allowance Total Pass and Wellhub (access to gyms and wellness services) Birthday day off Corporate University Pregnancy support program Psychological, legal, financial, and social counseling program Wedding gift Duo Gourmet Bernoulli Benefits Club: access to a network of partnerships offering discounts on undergraduate and graduate courses, electricity bills, language learning, and more—for you and your family Mothers working under a hybrid regime are fully remote from the 6th month of pregnancy until one year after childbirth Fathers working under a hybrid regime are fully remote from childbirth until six months after childbirth Data protection changes everything During the candidate selection process for our job openings, we will use your personal data registered on the Gupy platform. All collected information will be processed according to strict information security standards and in full compliance with applicable privacy laws—including Brazil’s General Data Protection Law (LGPD) No. 13.709/18—as well as the terms of our Privacy Policy, available at: https://www.bernoulli.com.br/bernoulli\-educacao/info/pol%C3%ADtica\-de\-privacidade/ If you are not selected for the position you applied for, your personal data will remain in our databases, subject to the same parameters highlighted above, so they may be considered for future opportunities. By proceeding with our selection process, you declare that you are aware of and agree to these terms for your application. At Bernoulli Educação, we believe that awakening the **passion for learning** is what drives knowledge—and we make it our purpose. Our story began in 2000 in Belo Horizonte, and today Bernoulli is one of Brazil’s most solid and respected educational groups, operating from Early Childhood Education through Pre-College Preparation. In addition to Bernoulli schools in Belo Horizonte and Salvador, we operate Bernoulli Educational System, responsible for developing integrated educational solutions powered by technology, serving approximately 350,000 students across more than 1,000 partner schools nationwide, plus representation in a school in Japan. **A story with infinite possibilities!** We are a young company, open to **innovation**, and constantly growing. We are committed to making a significant contribution to society. In our **DNA**, you’ll find determined, passionate people—always eager to learn more. So, if you: * have **sparkle in your eyes**; * aspire to work at one of the **country’s leading educational groups**; * enjoy **challenges**; * seek an opportunity to **accelerate your career**. **Bernoulli welcomes you with open arms!**