IT Support Analyst

Description

Job Summary: Provide on-site agile Level 1 and 2 support to employees, administer the Google Workspace environment, and support the company's technology infrastructure. Key Highlights: 1. Level 1 and 2 Support 2. Google Workspace Administration 3. Proactive Network Infrastructure Oversight **Position: IT Support Analyst** **Location**: Bandeira de Melo, 320 \- Universitário \| On-site \- Belo Horizonte **Responsibilities:** * Provide on-site agile **Level 1 and 2** support to employees. * Log, categorize, and resolve requests in the current internal system, ensuring smooth service delivery and user satisfaction. * Administer the **Google Workspace / Google Admin** environment (user account creation, groups, policies, and access management). * Support and configure the company's technology infrastructure: desktops, laptops, mobile devices, VoIP systems, and printers. * Apply proactive oversight to our network and Wi\-Fi infrastructure. **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM. **Requirements:** * Solid experience in corporate end-user support and maintenance of technology infrastructure (hardware, networks, Wi\-Fi, VoIP, and printers). **Level 2** * Practical knowledge and autonomy in administering **Google Workspace**. * Strong **ITIL culture**: Practical mastery of incident management, problem management, service catalog, and SLAs (certification not required; mindset is mandatory). * Solid understanding of Firewall (perimeter security) and Network Monitoring concepts for future implementations. * Availability for **100% on-site work during business hours**. **Preferred Qualifications:** * Hands\-on experience installing and configuring **GLPI, firewalls**, and **Zabbix** from scratch. * Experience configuring or managing Firewalls (pfSense, Fortinet, or SonicWall). * Prior support experience in the Transportation and Logistics sector. * Ability to plan and execute future implementations of ITSM (GLPI) and Monitoring (Zabbix) solutions. **What We Seek:** * **Hands-on Approach and Strategic Vision:** Ability to resolve today's issues while planning tomorrow's improvements. * **Organization and Discipline:** Understands that documentation and ticket logging are non-negotiable. * **Assertive and Didactic Communication:** Patience and ability to guide users and help establish an IT culture within the company. **Employment Type**: CLT Job Type: Full-time CLT Compensation: Starting at R$4\.000,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Food basket * Life insurance * Meal voucher * Food voucher * Transportation voucher Work Location: On-site