Description
Job Summary:
IT technical support professional focused on network infrastructure, operating systems, and end-user support, ensuring service continuity.
Key Highlights:
1. Comprehensive technical support for IT infrastructure
2. Focus on user satisfaction and service continuity
3. Experience with Windows, Linux, and ITSM
#### **Belo Horizonte/MG**
* 08:00\-18:00
EDUCATION
KNOWLEDGE
* Configuration and operation of network equipment (network cabling, including organization and maintenance)
* Support for Internet browsers and various systems
* Analysis and diagnosis of physical servers
* Configuration, replacement, etc., of switches and access points
*
* User support ensuring user satisfaction and continuity of IT services
* Diagnosis and resolution of issues in Windows and Linux operating systems
* Knowledge of ITSM tools (IT service management)
* Creation/configuration of institutional e\-mail, electronic mail, telephony, and VOIP
* IT hardware support, such as installation and configuration of computers and peripheral devices
* User support based on ITIL, providing IT technical support (on\-site/remote)
* Management of user/group accounts, password resets, and permissions in directory services
CERTIFICATIONS
* ITIL V3 Foundation **Mandatory**
* ITIL V4 Foundation **Mandatory**
*“At Hepta, we respect and embrace diversity. We make no distinction based on gender, ethnicity, religion, sexual orientation, or disabilities. Apply now!” \#vemprojeitoHepta*