Description: Complete elementary education; Availability to work in shifts; Good customer service skills, with courtesy and patience; Ability to perform simple calculations and handle cash; Ability to handle stressful situations and solve problems quickly; Knowledge of electronic toll collection systems will be an advantage; Desirable knowledge or experience in collection procedures and cash operations. The Toll Plaza Operator, also known as a Collector, is responsible for collecting toll fees from drivers using the highway, ensuring fast, efficient, and courteous service. This professional plays an essential role in maintaining traffic flow, accurately recording toll payments, and complying with toll plaza safety regulations. * Collect toll fees according to vehicle categories and established rates; * Provide user assistance, informing about fees and payment methods (cash, card, etc.); * Issue and deliver toll payment receipts to users, ensuring accurate transaction records; * Monitor vehicle flow, maintaining smooth traffic at toll booths; * Perform cash exchanges and proper handling of funds, ensuring accurate collections; * Maintain organization of the booth and service area, keeping the environment clean and safe; * Inform users about traffic conditions, lane closures, or other relevant matters when necessary; * Comply with safety regulations established for toll plaza operations; * Perform end-of-shift cash reconciliation, verifying and recording collected amounts; * Address customer and driver needs courteously and respectfully to ensure a positive service experience. 2510240202201418738