Implementation Analyst - Onboarding

Description

Job Summary: Customer Success Analyst – Implementation (Onboarding) to lead the client onboarding and implementation process, ensuring successful outcomes with our solutions. Key Highlights: 1. Lead the client onboarding and implementation process 2. Ensure client success and satisfaction 3. Provide ongoing training and support **Who We Are?** At **SmartEnvios**, we create innovative digital solutions that simplify logistics for businesses of all sizes—optimizing shipping costs and accelerating processes from sale to final delivery. We are a team of **Smarters**, passionate about delivering the best experience for our customers and transforming Brazil’s logistics industry with cutting-edge technology. We are looking for a **Customer Success Analyst – Implementation (Onboarding)** to join our team! If you’re organized, communicative, and enjoy guiding clients through their entire journey from day one, this could be your opportunity to grow with us. In this role, you’ll be responsible for **leading the client onboarding and implementation process**, ensuring clients achieve results using SmartEnvios’ solutions. **Your Day-to-Day Responsibilities:** * Deliver company and service presentations; * Integrate client systems according to the agreed schedule; * Identify and suggest growth opportunities for clients; * Promote new services, tools, or partnerships that add value for clients and increase company revenue; * Monitor profit margins to ensure sustainable use of services—for both clients and the company; * Deliver initial and ongoing training via videos, manuals, or refresher sessions; * Ensure clients know how to use all platform features and extract maximum value; * Establish and maintain continuous contact with clients to understand their needs; * Ensure clients are satisfied and achieving desired outcomes with contracted services; * Address client questions and support requests; * Route requests to appropriate channels or teams; * Communicate new products, events, tools, and partnerships to clients. **What We Look For in You:** * Bachelor’s degree in Business Administration, Marketing, Logistics, Technology, or related fields; * Eagerness to learn; * Prior experience in customer service, Customer Success, or related areas; * Experience in client onboarding; * Strong verbal and written communication skills; * Experience with **digital tools** and **CRM systems**. **What We Offer:** * Hapvida Health Insurance * Hapvida Dental Insurance * Meal or Food Allowance of BRL 31 per business day * Life Insurance * Wellhub/Gympass * Special Bonus * Day Off * SESC Benefits * Psychological Support **Work Location**: Ribeirão Preto \- SP **(100% In-Person)** Join us in our mission to drive the success of Brazilian companies by simplifying shipping logistics. \#VEMPRASMART