Customer Relationship Analyst

Description

Job Summary: SmartEnvios is seeking a Customer Relationship Analyst to optimize Brazilian logistics and ensure user satisfaction. Key Highlights: 1. Work for a technology company that simplifies corporate logistics 2. Focused on customer service and continuous customer engagement 3. Opportunity to contribute to the technological revolution **Who We Are?** **SmartEnvios** develops digital products that intelligently simplify logistics for companies of all sizes—reducing shipping costs and optimizing logistics processes from sale to consumer delivery. We are a team of **Smarters**, dedicated to always delivering the best experience for users of our products. We are looking for a **Customer Relationship Analyst** to join our team. If you are motivated by challenges, possess an entrepreneurial spirit, and wish to contribute to the technological revolution in Brazil’s logistics market, this is the perfect opportunity for you! **What Will Be Your Responsibilities as Our Analyst?** * Deliver delightful customer service. * Manage the customer portfolio, ensuring ongoing satisfaction and engagement. * Monitor performance indicators and propose improvements to the service process. * Support customer health analyses and report risks to management. * Assist in SLA management and handle medium-complexity cases. * Keep the knowledge base updated and well-organized with relevant information. * Support the team in onboarding new customers and conducting internal training sessions. * Participate in alignment meetings and contribute ideas for improvement projects. * Support management and senior analysts in strategic and operational initiatives. **Requirements:** * Bachelor’s degree in Business Administration, Marketing, or related fields; * 2–3 years of experience in customer service, customer success, or related areas; * Strong communication skills, organizational ability, and analytical mindset; * Intermediate proficiency in CRM and helpdesk tools; * Familiarity with performance metrics (KPIs) and indicator management; * Basic/intermediate Excel skills (Power BI is a plus). **We Offer:** * Hapvida Health Insurance * Hapvida Dental Insurance * Meal or Food Allowance of BRL 31 per business day * Life Insurance * Wellhub/Gympass * Special Bonus * Birthday Day Off * SESC Benefits * Psychological Support **Work Location**: Ribeirão Preto **(On-site),** (Monday to Friday). Join us in our mission to drive the success of Brazilian companies by simplifying shipping logistics. \#VEMPRASMART