Job Summary: We are seeking a Digibee Integration Developer to focus on maintaining, supporting, and evolving solutions, ensuring process efficiency and continuity within a flexible work schedule. Key Highlights: 1. Maintain and develop solutions on the Digibee platform 2. Perform preventive and corrective maintenance on APIs 3. Collaborate with cross-functional teams in developing features We are looking for a **Digibee Integration Developer** to focus on maintaining, supporting, and evolving solutions on the Digibee platform, ensuring process efficiency and continuity. This is an ideal opportunity for professionals seeking a more flexible schedule without compromising involvement in relevant, high-impact projects. The professional will be responsible for ensuring integration process efficiency, performing preventive and corrective maintenance, proposing continuous improvements, and collaborating with cross-functional teams in developing new features. **Responsibilities and Duties** * Maintain and develop solutions on the Digibee platform, ensuring continuity and efficiency of integration processes. * Perform preventive and corrective maintenance, promptly and accurately identifying and resolving API issues. * Respond to and resolve technical tickets, providing high-quality support to internal users and customers. * Create and adjust pipelines, optimizing workflows to meet business demands. * Analyze the integration environment, proposing continuous improvements and ensuring compliance with best practices. * Collaborate with cross-functional teams to support requirements related to development and implementation of new features. * Provide technical support for systems and integrations (e.g., connectors and operational workflows), ensuring operational continuity and stability. * Reactive response to tickets via telephone calls (VoIP/BABX), with automatic call forwarding and backup coverage as needed. * Resolve incidents within the established SLA, with an initial response and resolution timeframe of up to 2 hours. * Log, track, and close tickets, ensuring quality, agility, and adherence to service level agreements. * Participate in weekly handover meetings to align on incidents, share information, and plan staffing schedules. * Work collaboratively within a cross-functional team, maintaining active and transparent communication. * Contribute to continuous improvement of the support workflow, reduction of failures, and optimization of SLA performance. **Requirements and Qualifications** * Solid experience with integrations on the Digibee platform; * Experience with JavaScript, TypeScript, and Node.js; * Experience with MongoDB and SQL databases. * Availability to work on a weekly on-call rotation, ensuring availability for incident response from Monday to Monday. ### **Benefits:** Remote Work Allowance, Paid Leave after 12 months of contract ### **Department:** Technology
João Silva
Indeed · HR
João Silva
Indeed · HR
