IT SUPPORT ASSISTANT

Description

Job Summary: An IT professional responsible for the installation, configuration, maintenance, and technical support of hardware, software, and network infrastructure, as well as incident management and documentation. Key Highlights: 1. IT technical support and user assistance 2. Preventive and corrective maintenance of equipment and systems 3. Network infrastructure management and documentation **Job Description:** ---------------------- Installation, configuration, updating, preventive and corrective maintenance of: laptops, monitors, workstations, printers, tablets, video conferencing devices, televisions, telephones, and related hardware; structured cabling, switches, patch panels, access points, surveillance cameras; power supplies, voltage stabilizers, uninterruptible power supplies (UPS), and generators; Windows or Linux operating systems and installed or embedded software; VoIP, VPN, and Wi-Fi; support to users/employees and to the technology resources provided by the company: providing technical support; delivering basic guidance; resolving questions regarding usage; assisting with application/software customization; ensuring all service requests and actions taken are recorded in the proprietary system used by the Technology Management Department of the Foundation. Opening, tracking, and closing incidents registered on IT service provider platforms; maintaining organized and up-to-date documentation related to: structured networks; IT procedures; equipment and software acquisitions; receiving and verifying all deliveries from acquisitions made by the Information Technology Management Department for internal use by the Foundation or for projects associated with it; supporting the IT team in implementing improvements to the Foundation's technological environment and its funding programs; **Desired Qualifications:** -------------------------- Specific education: Preferred: short-term online or in-person courses on Windows operating systems, computer networking, computer equipment maintenance, electronics, or Office 365. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $3,180.58 **Benefits:** --------------- Meal allowance R$ 854.00 and car allowance R$ 501.00 + UNIMED health plan and dental plan **Work Location:** ---------------------- FAI UFSCAR **Working Hours:** ------------------------ 08:00–12:00, 14:00–18:00