TECHNICAL SUPPORT ANALYST

Description

Job Summary: Technical Support Analyst to provide specialized customer support, resolve complex incidents, and assist in process improvements. Key Highlights: 1. Providing specialized technical support to platform customers 2. Analyzing and resolving high-complexity incidents 3. Collaborating with the development team to investigate issues An Information Technology company is seeking a Technical Support Analyst in Araras. Brobot is a company specializing in automation and robotics. We offer innovative solutions to optimize industrial processes. **Responsibilities:** Provide specialized technical support to platform customers. Analyze and resolve high-complexity incidents. Support the support team in technical diagnostics and process improvements. Collaborate with the development team to investigate issues. Monitor support metrics and propose continuous improvements. Ensure quality and efficiency in technical support. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some of the responsibilities of this position. Bachelor's degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Health Insurance * Life Insurance **Additional Information:** * Employment Type: Full-time \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday.